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WARRANTY

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Warranty:This Warranty Policy is for all series of Tontek Power diesel generators, gas power generator and concerning equipments used in Chinese domestic and overseas markets.

For industrila type diesel generator: 12 months after the date of delivery to end user or the genset running 1500 hours (whichever is firstly).

For marine type diesel generator: 18 months starting from the date on which the goods arrive at the destination port or 12 months after the vessel delivery to the shipowner whichever comes first.

During the warranty period, if there is malfunction raised by poor manufacturing workmanship & quality or defective materials, Tontek Power will provide free accessories, spare parts for repairing and replacement. If necessary, Tontek Power will arrange local agent or send our engineers to the user’s location to do repairing FREE OF CHARGE.

If the malfunction is out of the scope of the warranty, the user should bear the charges of accessories, spare parts for repairing at the manufacture’s price. If necessary, Tontek Power can arrange local agent or send our engineers to the user’s location and the user should bear all cost including air tickets, room & boarding, extra charge USD 100 per man per day.

In order to judge whether the malfunction is caused by the user or by Tontek Power defective manufacturing quality, the user is prohibited from dissembling or attempting to repair the generator without prior consent from Tontek Power. Otherwise, the warranty will be NULL or VOID.
The user should provide the genset model and series number,engine model and series number,alternator model and series number and control panle model.And have to send the genset problem pictures to our after-serives.If there’s our agent in local,we will arrange the local agent to check the problem after receive the user’s feedback.

During the lifespan of genset after warranty period expires, Tontek Power is still supplying technical support, damageable spare parts at manufacture’s price.

Regarding to Global Associated Warranty
In addition to warranty from Tontek Power, the genset’s components of Engines, Alternators, Control systems and other parts are under global-wide warranty from the original manufactures. They are including but not limited to Stamford alternator, Leroy Somer alternators, Marathon Alternators, MECC Alternator, Cummins Engine, Perkins Engine, MTU Engine, Volvo Penta engine, Deutz Engine, Doosan engine,Weichai engine, Yuchai engine, Deep sea controller, Smartgen Controller, Czech ComAp controller, and Denmark DEIF controller etc.

The User’s Responsibility
Maintenance is the very key to reliability and durability. The user is requested to do proper-operation with the genset according to Tontek Power’s user manual. The user is requested to do periodic maintenance and to replace damageable spare parts according to Tontek Power’s maintenance book.

Warranty Limitation
This warranty does not cover damages caused by following reasons
1). Incorrect operation, incorrect connection, problems caused by re-assembling without prior permission and other man made malfunction which don’t comply with user manuals from Tontek Power
2). Malfunctions caused by lack of proper maintenance as suggested.
3). Malfunctions caused by Force Majeure, which will free both parties from liability and obligation when an extraordinary event or circumstance beyond the control of the parties, such as a war, strike, riot, crime, or an event described by the legal term “act of God” (e.g., flooding, earthquake, volcanic eruption), prevents one or both parties from fulfilling their obligations under the contract.

Warranty Quick Service:
Mobile: +86 15952601098 (Mr.Aaron Cao)-What’s up
Mobile: +86 15189996618 (Mr.Johnson Yu)-What’s up

Warranty Quick E-mail: service@tontekpower.com